Case Study: The Steel Gallery

Key Results

20.51%

Of total revenue from emails

5,461

Total list growth

44.4%

Campaign Open Rate (Above Industry Benchmark)

£32,216.49

Revenue from welcome series flow

Key Results

20.51%

Of total revenue from emails

5,461

Total list growth

44.4%

Campaign Open Rate (Above Industry Benchmark)

£32,216.49

Revenue from welcome series flow

CLIENT

The Steel Gallery

SERVICE

Email Marketing

INDUSTRY

Home & Garden

CLIENT

The Steel Gallery

SERVICE

Email Marketing

INDUSTRY

Home & Garden

The Brief

The Steel Gallery, a longstanding client of OCPR since their inception in 2021, sought to enhance their customer retention and drive further revenue growth through a robust email marketing strategy. With a successful track record managing their brand, social media, paid ads, and content creation, OCPR identified email marketing as a significant untapped opportunity.

KPIs

Increase in Email Revenue

Growth in Email List

Improvement in Open and Click Rates

Enhanced Conversion Rates

THE CHALLENGES

Untapped Potential: Despite existing success in other marketing channels, The Steel Gallery had not fully leveraged email marketing to drive customer retention and revenue.

Customer Behaviour Insights: Understanding the best strategies for engaging customers, such as optimal send times and creative variations, was crucial for maximising email performance.

Comprehensive Lifecycle Strategy: Developing a detailed email strategy that included both automated flows and promotional campaigns to deliver consistent revenue on autopilot.

THE WORK

Website Optimisation for Sign-Ups: We implemented strategically placed sign-up forms across The Steel Gallery’s website to grow their email list steadily.

Lifecycle Email Strategy: We developed a comprehensive lifecycle email strategy, focusing on automated flows that nurtured leads and converted them into loyal customers. This included a Welcome Flow, Abandoned Cart Flow, and Post-Purchase Flow.

Promotional and Value-Led Campaigns: Our team crafted and delivered engaging promotional campaigns and value-driven content to drive conversions and increase brand awareness.

A/B Testing and Audits: We conducted rigorous A/B tests and account audits to define customer segments, understand buyer habits, and benchmark performance against industry standards.

Data-Driven Strategy: Utilising insights gained from testing and audits, we produced a powerful email strategy designed to boost repeat purchase rates, lifetime value, and overall ROI.

New Subscriber Engagement: Our Welcome Flow, split into three emails, was pivotal in engaging and converting new subscribers. The flow achieved impressive metrics:

  • Email 1: Engaged new subscribers with high open rates.
  • Email 2: Focused on USPs, generating 60% of the Welcome Flow’s revenue and accounting for 9.6% of overall revenue in the first month.
  • Email 3: Showcased best sellers, driving significant website traffic with the highest click rate in the flow.

Ongoing Reporting: We provided in-depth monthly reports outlining list growth, email performance, and strategic insights. This ensured that our approach remained data-driven and continuously optimised for success.

THE RESULTS

Revenue Impact: Email marketing now accounts for 20.51% of The Steel Gallery’s total revenue, demonstrating the significant impact of our strategy.

List Growth: The email list has grown to 5,461 subscribers, with an average monthly growth rate of 9%.

Campaign Performance:

  • Open Rate: 44.4% (Above the 42.7% Industry Benchmark)
  • Click Rate: 3.15% (Above the 2.17% Industry Benchmark)
  • Conversion Rate: 0.0442% (Above the 0.0324% Industry Benchmark)
  • Revenue per Recipient: £0.18 (Above the £0.12 Industry Benchmark)

Flows Performance:

  • Open Rate: 45%
  • Click Rate: 5.72%
  • The Welcome Series Flow delivered 24,840 emails and generated £32,216.49 in revenue.

Top Performing Campaigns:

  • New Website Sale: £3,291.93 (March)
  • Hiding a Tricky Eye Sore: £3,050.80 (June)

OCPR’s comprehensive email marketing strategy has transformed The Steel Gallery’s customer engagement and revenue generation. Four years after their initial launch, The Steel Gallery continues to thrive, with email marketing playing a crucial role in their ongoing success. Email marketing is now a key facet of the marketing mix for TSG and we’re delighted with the results.

2025 Northern Digital Award Winners - OCPR x The Steel Gallery

We are extremely proud to have been recognised, and announced as winners of the 2025 Northern Digital Awards for Best Home & Garden Campaign, which is testament to the 3+ years of hard work by our team in growing The Steel Gallery’s online presence from the ground up across multiple different service areas.
Northern Digital Awards Winner 2025

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