Case Study: SOQ Supps

Key Results

28.80%

of total revenue from emails

20%

Average monthly list growth

1.65%

Flow Conversion Rate (Above Industry Benchmark)

141%

Increase in Klaviyo attributed revenue in 2024

Key Results

28.80%

of total revenue from emails

20%

Average monthly list growth

1.65%

Flow Conversion Rate (Above Industry Benchmark)

141%

Increase in Klaviyo attributed revenue in 2024

CLIENT

SOQ

SERVICE

Email Marketing

INDUSTRY

Health & Wellness

CLIENT

SOQ

SERVICE

Email Marketing

INDUSTRY

Health & Wellness

The Brief

SOQ, a vibrant health and wellness brand known for their vitamin gummies, sought to enhance their customer engagement and boost revenue through a robust email marketing strategy. Following a successful rebrand and launch of a new website, SOQ turned to OCPR to implement an effective email marketing strategy that would drive customer retention, increase lifetime value (LTV), and support their ongoing growth in a competitive market.

KPIs

Increase in Email Revenue

Growth in Email List

Improvement in Open and Click Rates

Enhanced Conversion Rates and Customer Retention

THE CHALLENGES

Brand and Strategy Revamp: With a fresh rebrand and new website, it was crucial to align the email marketing strategy with the new brand identity and leverage the enhanced aesthetics and messaging to engage subscribers effectively.

Customer Behaviour Insights: Understanding the best strategies for engaging customers, such as optimal send times and creative variations, was essential for maximising email performance.

Comprehensive Lifecycle Strategy: Developing a detailed email strategy that included both automated flows and promotional campaigns to deliver consistent revenue on autopilot.

THE WORK

Website Optimisation for Sign-Ups: We implemented strategically placed sign-up forms across SOQ’s new website to grow their email list steadily.

Lifecycle Email Strategy: We developed a comprehensive lifecycle email strategy, focusing on automated flows that nurtured leads and converted them into loyal customers. This included:

  • Welcome Flow: Engaged new subscribers, with the Welcome Series generating considerable in revenue.
  • Post-Purchase Flow: Encouraged repeat purchases and reinforced customer loyalty.
  • Replenishment Flow: Sent timely reminders when customers were likely to run out of their supplements, increasing retention and LTV.

Promotional and Value-Led Campaigns: Our team crafted and delivered engaging promotional campaigns and value-driven content to drive conversions and increase brand awareness.

Content Creation: We utilised high-quality UGC and artwork created by OCPR to enhance email campaigns, ensuring consistent and compelling visuals that resonated with SOQ’s audience.

A/B Testing and Audits: We conducted rigorous A/B tests and account audits to define customer segments, understand buyer habits, and benchmark performance against industry standards.

Data-Driven Strategy: Utilising insights gained from testing and audits, we produced a powerful email strategy designed to boost repeat purchase rates, lifetime value, and overall ROI.

Ongoing Reporting: We provided in-depth monthly reports outlining list growth, email performance, and strategic insights. This ensured that our approach remained data-driven and continuously optimised for success.

THE RESULTS

Revenue Impact: mail marketing now accounts for 28.80% of SOQ’s total revenue, demonstrating the significant impact of our strategy.

List Growth: The email list has grown to 1,066 subscribers, with an average monthly growth rate of 20%.

Campaign Performance:.

  • Open Rate: 23.76%
  • Click Rate: 0.88%

Flows Performance:

  • Open Rate: 35%
  • Click Rate: 4.31%
  • Conversion Rate: 1.65% (Well Above the 1.33% Industry Benchmark)

OCPR’s comprehensive email marketing strategy has significantly enhanced SOQ’s customer engagement and revenue generation. By leveraging high-quality content, data-driven insights, and a robust lifecycle strategy, we’ve helped SOQ thrive in a competitive marketplace. Email marketing is now a key facet of SOQ’s marketing mix, and we look forward to driving further success for the brand.

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